Offer
OFFER
APPROVED By Order of the Director of
FE "DILRABO TRAVEL"
No. _____ dated January 01, 2026
OFFER
of the Online Store
FE "DILRABO TRAVEL", a legal entity officially registered in accordance with the legislation of the Republic of Uzbekistan on January 11, 2018, under registration number 563455, hereinafter referred to as the "Seller," represented by Director Husanboyev Sadafbek Yorqinjon O‘gli, acting on the basis of the Articles of Association, guided by the Law of the Republic of Uzbekistan "On Electronic Commerce," hereby offers to any interested party, hereinafter referred to as the "Buyer," to conclude a Distance (Online) Tour Product Sales Agreement, as well as to provide tour organization services under the terms and conditions set forth below.
1. TERMS AND DEFINITIONS
Buyer – any individual who has accepted the public offer under the terms of this Offer. The Buyer must be at least 18 years of age and possess full civil legal capacity and competence.
Acceptance – the full and unconditional acceptance by the Buyer of the terms and conditions of this Offer (Agreement).
Online Store – the official online store of JV "DILRABO TRAVEL," located at the internet address: https://dilrabotravel.com. Within the framework of this Agreement, the terms "Online Store" and "Tour Company," as well as the internet address
http://dilrabotravel.comand derivatives ofhttp://dilrabotravel.uz, are equivalent and interpreted authentically, according to the context of the offer.Website – the information resource (site) designed for placing goods, located at the following address on the "Internet": http://dilrabotravel.com.
Registration – the actions of the Buyer to fill out and submit the registration form placed on the Website.
Authorization – the entry by the Buyer of their login and password to log into their user account on the Website.
Order – an electronic document containing information about the product selected by the Buyer, its cost, delivery address, full name or designation of the Buyer, contact details of the Buyer, and other data provided by the form of this electronic document.
Electronic Document Management – a system of electronic document exchange between the Seller, the Buyer, and the Operator/provider of electronic payments and/or money transfers when using the Website, organized by an information intermediary.
Electronic Documents – orders, payment invoices, claims, complaints, and other types of documents related to the execution of this Agreement by the Parties.
Product – the main type of product presented by the tour company for purchase by customers on the Website. A Product may include tour programs, tour products, excursions, or services rendered to the client by the tour company.
Sales Receipt – a document provided by the Supplier to the Buyer in their personal account or issued to the Buyer after payment for the Product.
Seller's Operator – a person who assists the Buyer via Telegram or by phone number +998 99 233 00 87 to place an order.
Promotional Discount – a discount provided for a specific Product or tour package. The size of the discount is indicated on the Product page. The price of the Product is indicated taking into account the promotional discount.
Promo Code Discount – a discount provided for a specific group of Products when the Buyer places an Order.
Promo Code – a special code that provides a discount on a specific group of Products and has an expiration date. Promo codes are applied automatically. Only one promo code can be applied to a single unit of product.
2. GENERAL PROVISIONS
2.1. In accordance with Article 367 of the Civil Code of the Republic of Uzbekistan, this document constitutes an official, public, irrevocable offer of the Seller addressed to the Buyer to conclude a distance (online) product sales agreement (hereinafter referred to as the "Agreement") on the terms set forth herein.
2.2. Full and unconditional acceptance of this offer in relation to the product selected by the Buyer shall be the checking of the box on the Seller's Website next to the text "I accept the terms of the Public Offer" and payment for the Product.
2.3. Acceptance of the offer means that the Buyer agrees with all provisions of the agreement and undertakes to comply with them. From the moment of acceptance of this offer by the Buyer, the agreement between the Buyer and the Seller shall be deemed concluded.
2.4. The Agreement concluded on the basis of the Buyer's acceptance of this offer is an adhesion contract, to which the Buyer accedes without any exceptions and/or reservations.
2.5. The fact of placing an order by the Buyer constitutes an unconditional acceptance by the Buyer of the terms of this Agreement. A Buyer who has purchased a product in the Seller's Online Store (placed an order for a product) is considered a person who has entered into a relationship with the Seller under the terms of this Agreement.
2.6. Any annexes, amendments, and supplements to this offer are an integral part thereof.
3. SUBJECT MATTER OF THE AGREEMENT AND PRODUCT PRICE
3.1. The Seller sells, and the Buyer accepts and pays for the products on the terms specified in this Agreement. Ownership rights to the Ordered Products arise for the Buyer from the moment of the actual transfer of the Product to the Buyer and full payment of the Product's cost by the latter. The risk of accidental loss or damage to the Product passes to the Buyer from the moment of actual transfer of the Product to the Buyer.
3.2. Prices for the Product are determined unilaterally and indisputably and are indicated on the pages of the online store at the internet address: http://dilrabotravel.com.
3.3. The price of the product is indicated in the national currency of the Republic of Uzbekistan — UZS (so'm).
3.4. The offer to conclude a contract for a specific product is valid during the period the product remains on the Seller's website.
3.5. Products are presented on the website via graphic sample images, which are the property of the online store.
3.6. Due to differing technical specifications of monitors, the color of the Product may differ from the color of the Product presented on the website.
3.7. The appearance of the Product may differ from the description on the website.
3.8. At the request of the Buyer, the Online Store Manager is obliged to provide (by phone or via email) the Buyer with the information necessary to make a purchase decision.
4. ORDER PLACEMENT
4.1. Ordering of the Product is carried out by the Buyer only through the website service. Advice on placing an order can be obtained from the operator by phone (instructions are on the website under "Website Terms of Use").
4.2. Upon registration on the website, the Buyer undertakes to provide the following registration information:
a) surname, first name, patronymic of the Buyer or the person specified by them (recipient);
b) address to which the Product should be delivered (if delivery is to the Buyer's address);
c) email address;
d) contact phone number.
4.3. The name, quantity, assortment, item number, and price of the Product selected by the Buyer are indicated in the Buyer's shopping cart on the website.
4.4. If the Seller requires additional information, they are entitled to request it from the Buyer. If the Buyer fails to provide the necessary information, the Seller shall not be held liable for the Product selected by the Buyer.
4.5. Acceptance of the terms of this Offer by the Buyer is carried out by entering the relevant data into the registration form on the website.
4.6. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing an Order.
4.7. The Buyer is responsible for the accuracy of the information provided when placing an Order.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. Obligations of the Seller:
5.1.1. From the moment of concluding this Agreement, to ensure full compliance with all obligations to the Buyer in accordance with the terms of this Agreement and current legislation.
5.1.2. To ensure the confidentiality of processed personal data in the manner prescribed by current legislation.
5.1.3. To prevent attempts of unauthorized access to information and/or its transmission to persons who are not directly involved in the execution of Orders; to detect and suppress such facts in a timely manner.
5.2. The Seller has the right to:
5.2.1. Change this Agreement, Product Prices, and Tariffs for related services, payment and delivery methods and timelines unilaterally, by posting them on the pages of the online store located at the internet address: http://www.dilrabotravel.com.
5.2.2. Set limits on the volume/quantity of Products in a single Order, change the Order/Delivery amount under certain conditions (volume/quantity of the Product, delivery range radius, distance, delivery difficulties, etc.).
5.2.3. Record telephone conversations with the Buyer while maintaining confidentiality.
5.2.4. Assign their rights and obligations under the execution of the Agreement to third parties without the Buyer's consent.
5.2.5. Refuse to accept an Order from the Buyer on a temporary or permanent basis if the Seller has reason to believe that the information provided by the User when placing the Order is untrue or incomplete, as well as in the event of abusive and/or inappropriate behavior.
5.3. The Buyer undertakes to:
5.3.1. Prior to concluding the Agreement, familiarize themselves with the content and terms of the Agreement, Product prices offered by the Seller in the online store, and other conditions on the pages of the online store located at the internet address: http://www.dilrabotravel.com.
5.3.2. For the fulfillment of the Seller's obligations to the Buyer, provide all necessary data identifying them as the buyer and sufficient for the delivery of the ordered Product to the Buyer, provided that delivery is required.
5.3.3. Pay for the ordered Product and its delivery under the terms of this Agreement.
5.3.4. Not record or distribute (publish, post on websites, copy, transfer, or resell to third parties) for commercial or non-commercial purposes information and materials provided by the Seller to the Buyer under the agreement, not create information products based on them for commercial profit, and not use this information in any other way except for personal use.
5.3.5. Not transfer the login and password obtained during Registration to third parties.
5.3.6. Not engage in actions aimed at gaining access to another user's account on the Website by guessing logins and passwords, hacking, or other actions.
5.3.7. Not publish messages on the Website containing profanity and its derivatives, and prevent actions that may be deemed:
a) promoting hatred, discrimination based on race, ethnicity, gender, religion, or social status;
b) insulting other users and/or third parties, defaming their honor, dignity, or business reputation;
c) violating personal data legislation.
5.3.8. Refrain from and prevent actions related to any operations with information, content, and objects whose distribution is restricted or prohibited by the legislation of the Republic of Uzbekistan, the rights of third parties, or the Agreement, including: i) malicious computer programs; ii) results of intellectual activity of third parties for which the Buyer has not obtained relevant authority; iii) confidential information.
5.3.9. Immediately notify the Seller of any circumstances that may lead to a breach of any contractual obligations and/or representations and warranties.
5.3.10. Independently monitor all updates and changes to information posted by the Seller on the Website.
5.3.11. Not modify the software part of the Website from which the product is sold in any way, and not perform any actions aimed at altering the operation and performance of the Website.
5.3.12. Not post personal data of third parties on the Website without their consent, including home addresses, phone numbers, passport data, and email addresses.
5.3.13. Not post commercial advertisements, commercial proposals, promotional information, or any other intrusive information on the Website, except in cases where the placement of such information is agreed upon with the Seller.
5.3.14. To avoid disputes, review the information offered by the Seller on its website when placing an order.
5.4. The Buyer has the right to:
5.4.1. Receive full and accurate information from the Seller about the product.
5.4.2. Purchase any product of the Seller in any quantity.
5.4.3. Confirm or cancel an Order for the purchase of the Product if the price is changed by the Seller after the Order has been placed.
5.4.4. Appeal the actions of the Seller.
5.4.5. Exercise other rights provided for Buyers of goods under the legislation of the Republic of Uzbekistan.
6. PROVISION OF SERVICES
6.1. The provision of Services to the Buyer of the Product is carried out under the terms specified in the "Payment" and "Provision of Services" sections.
6.2. The time of the Provision of Services is specified in the "Provision of Services" section. The tour company provides the tour service in accordance with the tour program indicated on the website and at the time agreed upon with the buyer.
6.3. In the event of the Buyer's rejection of the Product or part thereof at the time of service provision, the Buyer shall pay 100% of the tour product cost under the previously agreed conditions, except for cases where the buyer cancels the tour product no later than 30 days prior.
6.4. Delivery is considered executed from the moment the service is received by the Buyer.
7. PRODUCT RETURN (CANCELLATION POLICY)
7.1. The Company refunds money to the Buyer in full or in part if:
a) the tour was canceled at the initiative of the Company;
b) services were not provided due to the fault of the Company or its contractors (hotel, transport, guide, etc.);
c) a significant change was made to the tour program, worsening its conditions;
d) an error was made in booking by the Company.
7.3. The Buyer has the right to cancel the tour by notifying the Company in writing (email, WhatsApp, website form).
7.4. The refund amount depends on the date of cancellation:
a) 30 or more days before the start of the tour – 100% refund less banking and service fees;
b) 15–29 days before – refund of up to 50% of the tour cost;
c) 7–14 days before – refund of up to 25% of the tour cost;
d) Less than 7 days before or no-show – no refund is provided.
7.5. All banking, payment, and service fees are non-refundable and are withheld from the refund amount.
7.6. No refund is made if:
a) the Buyer did not arrive for the tour (no-show);
b) the Buyer was late for the flight or transfer;
c) entry into the country was denied due to the fault of the Buyer;
d) the Buyer violated the laws and regulations of the host country;
e) the tour was canceled at the last minute without valid reasons.
8. METHODS OF PAYMENT
8.1. The Buyer can make payment using the following methods:
a) Payment through the CLICK, Payme, Visa Card, and Mastercard systems.
8.2. More detailed information on product payment methods is contained in the "Website Terms of Use" section of the website, located at the internet address http://dilrabotravel.com.
9. LOYALTY PROGRAM
9.1. The Seller provides discounts and loyalty cards to the Buyer when selling products.
9.2. Detailed information about this is posted on the Seller's website.
10. VALIDITY PERIOD OF THE AGREEMENT
10.1. The Agreement is deemed concluded from the date of the Buyer's acceptance of the Seller's public offer and remains in effect until the parties fully perform their obligations under the Agreement.
10.2. The Agreement may be amended or terminated on grounds provided for by the legislation of the Republic of Uzbekistan.
11. FORCE MAJEURE
11.1. Either Party shall be released from liability for full or partial non-performance of its obligations under this Agreement if such non-performance was caused by circumstances of seasonal or absolute force majeure arising after the signing of this Agreement. "Force Majeure Circumstances" mean extraordinary events or circumstances that such Party could not foresee or prevent by means available to it.
11.2. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes, and other natural disasters, wars, military actions, actions of state bodies of the Republic of Uzbekistan or other states, as well as any other circumstances beyond the reasonable control of either Party. Changes in current legislation or regulatory acts directly or indirectly affecting either Party are not considered Force Majeure Circumstances; however, in the event of such changes that do not allow either Party to perform any of its obligations under this Agreement, the Parties shall immediately decide on the operating procedure to eliminate this problem in order to ensure that the Parties continue to execute this Agreement.
12. LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION
12.1. For non-performance or improper performance of the terms of this Agreement, the Parties shall be held liable in accordance with the legislation of the Republic of Uzbekistan.
12.2. All text information and graphic images placed in the online store have a legal copyright holder; unlawful use of said information and images is prosecuted in accordance with current legislation.
12.3. The Buyer is responsible for the accuracy, relevance, completeness, and compliance with the legislation of the Republic of Uzbekistan of the information provided during registration, and its immunity from claims of third parties.
12.4. The Seller is not liable for damage caused as a result of unauthorized access to the Buyer's account on the Website.
12.5. In the event that the Buyer transfers the login and password to any third party, the Buyer shall bear all responsibility for the actions of this third party committed on the Website.
12.6. All disputes related to non-performance or improper performance of their obligations under this agreement shall be attempted to be resolved by the parties through negotiations.
12.7. In the event of failure to reach an agreement through negotiations, disputes shall be resolved in court in accordance with the current legislation of the Republic of Uzbekistan.
13. PERSONAL DATA
13.1. By accepting this offer, the Buyer expresses their consent (hereinafter referred to as "Consent") and authorizes JV "Dilrabo Travel" to process any of their personal data, including collection, systematization, accumulation, storage, modification, supplementation, use, provisioning, distribution, transfer, depersonalization, and destruction of personal data on the territory of the Republic of Uzbekistan, as well as their transfer to the Seller's contractors for further processing for conducting research aimed at improving service quality, conducting marketing programs, statistical research, as well as promoting services in the market by making direct contact with the Buyer using various means of communication, including direct mail, email, telephone, facsimile, and the Internet.
13.2. Consent is given for the processing of the following personal data of the Buyer: surname, first name, patronymic, date of birth, gender, place of work and position, postal address, home, work, and mobile phone numbers, and email address.
13.3. The Buyer authorizes the Seller and the Seller's contractors to process the Buyer's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Seller. Work with such systems is carried out according to an algorithm prescribed by the operator (collection, systematization, accumulation, storage, modification, supplementation, use, provisioning, distribution, transfer, depersonalization, and destruction). The processing methods used (including but not limited to): automatic cross-checking of postal codes with the code database, automatic verification of the spelling of city/street names, clarification of data with the Buyer via telephone or postal communication, or via contact over the Internet, and database segmentation according to specified criteria.
13.4. The Buyer agrees that if necessary for the implementation of the purposes specified in this offer, their personal data received by the Seller may be transferred to third parties whom the Seller may entrust with the processing of the Buyer's personal data on the basis of a contract concluded with such persons, subject to compliance with the requirements of the legislation of the Republic of Uzbekistan on ensuring the confidentiality of personal data and security during their processing by such third parties.
13.5. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can only be used for the purposes for which they were disclosed, and requires these persons to comply with this rule.
13.6. The Buyer is entitled to request full information from the Seller about their personal data, its processing, and use, as well as to demand the exclusion or correction/supplementation of incorrect or incomplete personal data by sending a corresponding written request addressed to the Seller at their postal address. The consent given by the Buyer to the processing of their personal data is perpetual and can be revoked by sending a written application by the Buyer to the Seller's postal address.
14. REPRESENTATIONS AND WARRANTIES
14.1. By signing/accepting this offer, the Buyer hereby represents and warrants that:
a) they are a fully competent individual and authorized to sign/accept this offer and fulfill its terms;
b) the information used during registration is true, reliable, and accurate, and all documents provided are complete and up-to-date;
c) the conclusion of the contract is not the result of coercion, fraud, and/or threat by the Seller and/or a third party against the Buyer and/or their related persons, and the Seller did not fraudulently use its influence on the execution of this offer and/or any relevant agreement signed with the Buyer;
d) All information provided by the Seller to the Buyer is clear and understandable;
Electronic consent, which clearly expresses the will of the Buyer, has equal legal force with paper documents signed by the Buyer by hand.
14.2. JV "DILRABO TRAVEL" guarantees that all realized goods possess certificates of conformity, hygienic, and other necessary documents confirming the authenticity and quality of the Product.
15. COPYRIGHT PROTECTION
15.1. The Website from which the sale of the Seller's product is carried out, or the direct sale of the product, contains intellectual activity results belonging to the Seller, its affiliates, and other related parties, representatives, and all other persons acting on behalf of the Seller.
15.2. By using the Website, the Buyer acknowledges and agrees that all content of the Website and the structure of its content are protected by copyright, trademark rights, and other intellectual property rights, and that these rights are valid and protected in all forms, on all media, and in relation to all technologies, both existing at present and developed or created subsequently. No rights to any content of the Website, including, without limitation, audiovisual works, text and graphic materials, computer programs, and trademarks, pass to the Buyer as a result of using the Website and concluding the contract.
15.3. When quoting materials from the website, the Buyer undertakes to include a link to such website.
15.4. In the event of a breach by the Buyer of the provisions of the agreement concerning the protection of the Seller's copyright, the latter shall be entitled to demand compensation for all losses incurred, including lost profits.
16. FINAL PROVISIONS
16.1. The sections of the online store explaining the rules and conditions referenced in the Offer are an integral part of this Offer.
16.2. Information interaction between the Buyer and the Seller within the framework of the Agreement can be carried out, including (but not limited to) by performing technical actions on the Website by the Parties and sending letters to each other's email. The email address of the Seller is specified in the "Contacts" section, and the email address of the Buyer is specified by them during Registration.
16.3. If any condition or provision of the Agreement is definitively determined to be invalid or unenforceable, (a) the remaining terms and provisions of the Agreement shall remain unaffected, and (b) the invalid or unenforceable terms or provisions shall be replaced by terms or provisions that are valid and enforceable and most closely express the purposes of the invalid or unenforceable terms or provisions.
16.4. The Buyer is not entitled to transfer (assign) their rights and obligations under this offer to third parties without the consent of the Seller.
16.5. By registering on the Website, the Buyer consents to receive informational messages at the email address specified during registration.
16.6. All notices during the execution of the Agreement shall be sent by the parties to each other via email using the addresses specified in the Agreement and upon Registration.
16.7. For matters unregulated by the Agreement, the parties shall be guided by the current legislation of the Republic of Uzbekistan.
17. LEGAL AND POSTAL ADDRESSES, BANK DETAILS:
Legal Address: Fergana City, Farobiy Street, House 23B.
Tel.: +998 55 807 00 87
JV "DILRABO TRAVEL" Settlement Account (R/S): 2020 8000 2008 2753 1001
Bank: IPAK YULI AITB FERGANA
MFO: 01168
INN (TIN): 305 209 834
E-mail: info@dilrabotravel.uz
Director of JV "DILRABO TRAVEL": ______________________________
The following data are specified during registration:
Full Name of the Buyer.
Delivery address.
Email address.
